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Subject:
From:
Lin Talbot-Koehl <[log in to unmask]>
Date:
Fri, 20 Jan 2006 05:04:09 -0500
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Yes, 8-in-1 HAS recalled the chicken flavored Ferret Bites.  I know
this, because I was one of the people who got packages of moldy ones, &
my husband found ones w/ maggots in them in a Toledo OH pet store.  And
I've spent a lot of time over the past several wks contacting the people
at 8-in-1 who are willing to listen, as well as being in a position to
do something about it.
 
8-in-1 had one recall earlier this past fall, & a second one during the
2nd half of Nov.  Even as I write this, 8-in-1 is trying to find any
remainlng packages that may still be out there.  They know the dates
which these were manufactured, the codes on them, the whole shebang.
 
The reason I know this to be true is because I have been in almost
*constant* contact, via email & phone, w/ the higher-ups at 8-in-1.
Yes, they are listening to their customer's concerns.  Yes, they are
interested in making it right.  No, they - nor *any* business - will
not respond kindly to threats of lawsuits.  I ran my own business for
*years*.  You get much farther by pointing things out nicely, leading
them to the proper information, & having a calm, educated discussion
about it.  You don't jump through the door screaming "class action
lawsuit".
 
My MIL was a law professor.  Her specialty was business & corporate law.
(My husband says it's terrible growing up w/ a Mom who's a lawyer - not
only will she not let you go outside when it's raining, she'll site
landmark Supreme Court cases proving *why* you can't. :-D)  When I opened
my own business, she practically *beat* this stuff into me.  The effort,
time, preparation, lining up of expert witnesses, is *much* more
difficult than anyone thinks.  Even if you have the resources to back up
your claims, it takes a fairly major law firm, w/ a huge staff, to take
the risk of handling a case involving a class action suit - & that's just
for humans.  The risks of taking such a case invoving animals is even
more risky & less appealing.  It's a big drain of manpower, that could be
used for more urgent matters.  And, even it you *do* find someone who'll
take the case, & in case you *do* win, the payout is almost *always*
pennies on the dollar.  Once the law firm takes it's cut, it's even
less.  Been there, done that.
 
There are better ways of doing things.  Honey, not vinegar.
 
JMHO,
 
Lin, Ariel, Oberon, Max, & Puck
To email me back, take out everything from "K" to "2"
[Posted in FML issue 5129]

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