Hello folxes. First, my condolences too all the sick fuzzbutts and to those that have passed on. Well, I have to admit, I did the pets.com thing, too. Since I feed primarily IAMS original formula (with Totally Ferret as an adjunct...they won't eat it as the only food), and since I buy in the 20 pound bag size, the price of $9.99 per bag was too good to pass up. Since I normally buy from local pet stores, I wasn't really taking money away from anyone that would miss it. Well, the order didn't come. I finally called last week to find out what happened. Apparently, the Internet ate the order and forgot to send a photocopy to pets.com. They searched their entire database, but had no info on me. That said, I was ready to hang up, when they suggested an alternative solution. Since the half-price sale was off (though they were still running a sale on IAMS at $16.99 per bag, which is $10 per bag less than the local "That Fish Place" and about $7 less than everywhere else, it was still a good bargain), they were willing to extend the half-price offer to me if I ordered right then. So, with them on the phone, I went to the site again and went through the whole process. This time, as soon as I confirmed the order, the customer service rep snagged it and made sure that everything was OK with it. I had to pay the current price, but the rep then posted a 50% refund to my account! Not only that, but the food arrived today...but with an extra box. It would seem that they had also sent a huge box of "Yesterday's News" as an apology for the problems of buying before!! I had no intention of buying that, as I like the litter I currently use. But now that I've got it, I'm certainly going to give it a try! :) Maybe they made a mistake. Or maybe the Internet Ferret snatched my order and dragged it off to its hidey hole. Regardless, pets.com made good on the order, the price and even threw in an unasked-for bonus! :) Todd and the Fuzzbutt Rodeo Clowns. --- [log in to unmask] http://users.success.net/toddl/ [Posted in FML issue 2853]