I wasn't going to say anything else about Pets.com, and just chalk up their incessant ineptitude to a mismanaged organization but Richard's post yesterday got me all riled up so I had to say something. ;-) I placed an order on 10/3, and due to their shoddy customer service and the food being on backorder (I was down to a week's worth of food and I hate being that low), I cancelled that order on 10/15. Last week I got an email answering the email I sent on 10/12 saying that I should have received my order on 10/8. I sent them a long email explaining what was wrong with that, and really, common sense should have told the person generating the email that if someone asks where something is on 10/12, they PROBABLY didn't get it on 10/8. Duh. So to back up the email, I called to make sure that my card hadn't been charged. The rep said no, but if the food came I shouldn't send it back because it seemed like I had a "bad experience". Uhm, that's an understatement. So today I get another email saying that my order had been shipped and it gave a UPS tracking number for the shipment. <rolls eyes> You can bet dollars to donuts I will never be darkening their cyber-doorstep again. I don't care how cheap the food is. Laura [Posted in FML issue 2848]