That is the best service I have ever dealt with. I order my Totally Ferret from them and Kathy has been a great person to know. Recently I ordered a bag of TF and some treats...she forgot to include the treats witht he TF so she e-mailed me to let me know that she will send the treat up and put in a second one free of charge! By the way Kathy, my ferret are crazy for these, they never had them before but loves them from the first time! I encourage you to do business with her, you will not find a better customer service and the prices are very reasonable. Thanks! John and Soda-Pop and Mocha (the snow weezels) [Posted in FML issue 2514]