Dear [log in to unmask] I'm sorry we didn't meet your expectations. However, I would ask for a little slack. We are a very small (literally 3 people) group of people, doing our best to rescue and care for unwanted animals. The woman that reviews web applications is a physician's assistant, and works four, ten to twelve hour shifts per week, with at least an hour commute each way. She has a set of twins at home, that demand lots of time. Even with all that, she still manages to review applications, and call or send responses as appropriate. Does she get to them immediately? Of course not. I also get a copy of the applications, and I just searched for one from the address in your FML post - I didn't find one. It is possible that I deleted it, spam bots have found our application and we get several a day with links that I would never, ever click. I can't speak for the other two shelters here in NJ, but I know they are like us - under-staffed and over-populated with animals. Animals come first, then work (this certainly is not a job), and then everything else. So, if you didn't get a response in the time you expected one, I suggest you change your expectations. We are volunteers, giving our time and money to help animals. We have no "staff" - we are it. Nobody is sitting at a desk, waiting for an application to come in, nobody gets paid for this. We do the best we can, and if that's not enough, sorry. Animals come first, second and third. I know this response is to an FML post from about a week ago, but, guess what, I just to it. Larry Anderson Scales and Tails Rescue [Posted in FML 7757]