We recently got some implants from Australia that showed up in bubble wrap and a cardboard box- no cooler- no ice. Does anybody have additional/ updated information on how deslorelin implants should be stored and how they should be shipped to consumers? 36-46 degrees is what the package states implants should be stored- which is refrigerator temps. Until recently ...when we started ordering from Australia directly these implants were shipped to us in medication coolers packed with ice bags from the UK. Product stability has been the reason we were given for the implants being shipped/ stored cold; the product is supposedly only stable at room temps for up to 72 hours and could be damaged during transport from oversees in aircraft cargo because of heat exposure. The implant potentially could be damaged by heat exposure and not dispense its content and you would have no way of knowing. If you have seen the implant you probably noted its waxy/ chalky like texture..... Looking for information/ research on how consumers would know if the implant itself is defective or damaged. I'm wondering if some of my ferrets were implanted and the reason the implant appeared to not be working is because it was defective- not the ferrets health condition. Virbac Australia and USA have not responded to multiple requests for this information. I spoke with a Suzan Greenhouse at Virbac US - supposedly she was knowledgeable about the product information but I got nothing more from her than what sounded like someone reciting the information posted on their website. And their "Dr" Garza states she can't share information with consumers because it is against FDA regulations ??? Both were very evasive/ guarded in their responses. Ms greenhouse went as far to say that she doesn't speak to frontline consumers only licensed veterinarians because they are product knowledgeable.... guess the rest of us are stupid?? Ms. Greenhouse told our vet tech that she confirmed with some doctor in Australia that it was ok to use the boxed/ bubble wrapped implants- that Virbac has them sitting on shelves for up to 9 months unrefrigerated..... (even though label says store at 2-8 degrees Celsius) For now we are going back to using Lupron Depot -don't want to waste money putting an implant in that may not be doing what it was intended to do. If anybody has information on the concern please share thanx [Posted in FML 7557]