I know Liz or April would be better at explaining this BUT..... My understanding is that contracts were not continued with Petsmart and Petco. It is actually cheaper to buy it directly from Performance Foods. Even with shipping. Also there are online stores that still sell it as well. I also know they have gone through a couple internet changes and the email may have gotten lost int he shuffle. I would just call April or Liz directly at 1-877-545-5462. They will be more then happy to help you and answer any questions you may have. Staci [Posted in FML 7148]