Often Banfields don't take care of the animals at Petsmart. I would ask the manager or Banfield to even make sure. All they would do for us was store the passed away animals in their freezer. They didn't actually "see" reptiles or anything other than the rats. We had to make appointments at other Banfields but usually went to an outside veterinarian. Depending on what you need, you could talk to the Pet Care manager or any associate that works in petcare who cares. You'll know when you talk to them if they care or not. I couldn't stand working there for long because my words fell on many a deaf ear, especially the pet manager, who was eventually fired for misconduct. While I was there there were many brawls about medicines, ie. people not giving sick animals their meds, reptiles wasting away w/o vet care (which is how I know about the Banfields), etc. I'm surprised they didn't fire me, but instead I was promoted out of the department. Eventually I left to go back to school. Laryssa [Posted in FML 6657]