The shelf issue was quickly recognized when these cages 1st came out and Midwest Homes for Pets redesigned the shelf and offered free replacements. We had 8 of the original design cages in our shelter and received 16 new shelves. If you contact Midwest via www.midwesthomesforpets.com, go to "About US", you'll see their e-mail address of [log in to unmask] They will want a picture of your shelves as they did have several people asking for their shelves who didn't even have FN cages - but upon receipt of that picture, they'll send out the re-designed replacement shelves to you. I believe it can all be handled via one e-mail. Jerri Carel The Ferret Haven Louisville, KY [log in to unmask] www.theferrethaven.org [Posted in FML 6251]