I would call the authorities right away about the bands. That is ridiculous. Also, Petland has always been a problem in Michigan but that was years ago that I dealt with them. Mostly chinchillas and other small animals that were very poorly taken care of. If their eyes are matted they may be infected with distemper, or just irritated. Just call the corporate office. I know with Petsmart, they can be scared into fixing things by saying you will contact PETA, although that is not always going to work. Petsmart has many internal documents stating that avoiding PETA protests or publicity stunts by keeping animals in good condition is an employee's #1 priority! However, Petlands are more like franchises - so YMMV. Also, just check online for your nearest animal control and search their website. Lodge complaints. I don't know, folks, who can help her out in West Virginia? Laryssa [Posted in FML 6145]