We were given a Ferret Nation cage from someone who surrendered their ferrets to us. The cage was missing one of the 2 inch support pieces that keep the top cage from sliding off the bottom. Anyway, I emailed and got an 800 number which I'm assuming is this one 800-428-8560 I called and spoke with someone right away who was quite helpful and nice and quickly figured out which part it was I needed and shipped it out to me immediately. Normally customer service is not that great, but this lady was fantastic! Dooks & Dances Ann [Posted in FML 6139]