Dear Alexandra, Poor dear Puma. Once again I am so sorry for you and your husband. Thank you for sharing the story so that we will all be wiser should, G-d forbid this happen to our business. Not that there is a lot that could be done - Puma wanted Ping is He and you couldn't fix that. Todd will be getting enough love for all three for a while. My very deepest condolences, I am so sorry. Patti "If there are no ferrets in heaven, then when I die I want to go where they went". Will Rogers sort of Patti [Posted in FML 6099]