I did not say that you should not address the issues at this store, of course you should. What I am saying is please do not ask people to ban the stores that are taking very good care of their animals. Our store goes above and beyond, especially with the ferrets. And as Marguerite mentioned, they help ALL shelters, not just the 'big ones'. So why punish all the stores? People can get way too emotional, especially when attacked personally in the manner that you were. And I am not saying that you should not be upset. What I am saying is do not allow that emotion to cloud what is the best way to correct the situation. And in my opinion, an all out ban of all the stores is not the answer. That is the only point that I am making. Caryn [Posted in FML 5404]