I forgot to mention in my original post - if you are so inclined to no longer do business w/ PSP, you can use the "contact us" feature on their website, or their toll-free # to let them know. If you do, you are more than welcome to use my name. Please don't be nasty - that accomplishes nothing. I basically just laughed at the guy I talked to on the phone. Just inform them that, because of their flippant attitude towards their customers (example - me), you'll be giving part of their paychecks to their competitors from now on. Again, these are just suggestions. I'm not telling anyone what to do. If you think I'm all wet, that's cool. But this could happen to any one of us. If you decide to do any of these things, thanks. Lin, Ariel, Oberon, Max, Puck, & Ivan [Posted in FML 5402]