Jodi, I bought a Martin's Cage and it came in 3 or 4 days. The customer service is really awesome and the cages are well made. I have one of the travel cages in PVC coated, its waayyy better than those cages with plastic balconies. If you get confused by their website or anything, you can email them and they will help you. Also...I would return the box you are getting and tell them to cancel your order, unless you cant afford a Martins cage. But I will tell you, it will last way longer than what you are getting. You will probably have to replace that cage a few more times in your ferret's lifetime. Especially if you have more than one. As for the customer service, I would just never do business with them again and let them know that. It will hurt more than curse words! [Posted in FML issue 5299]