I recently ordered a Ferret Nation cage from TheFerretStore.com. The cage actually arrived quicker than I had expected. However, we immediately began putting the cage together as I was going to be using the base level as a birthing cage and wanted to get my jill set up as quickly as possible. We didn't get too far in the process before noticing that none of the connectors were included in the packaging. We also noticed that all of the parts were open. We actually had the screws/nuts/bolts/etc. thrown all over the inside of the box with no bag to keep them confined. I called TheFerretStore the next day and they immediately called Midwest (manufacturers of the Ferret Nation cage) who said that they would UPS 3 day the connectors. I did received the connectors in the time frame, which was nice, but when we continued on with the process and were near completion, the bottom pan was entirely too big for the base of the cage. We actually had to repeatedly cut down the edges to make it fit in the cage, which took hours. It was a tedious task and one that was entirely unnecessary. I again called TheFerretStore the next day to tell them of the situation and they once again called Midwest. I received a prompt phone call back from TheFerretStore telling me that Midwest was aware of the situation of the bigger pans, but failed to mention it to their customers. Although, I am very happy with the customer service that I received at TheFerretStore, I was more than disappointed with Midwest's lack of attention to their product. Now that the cage is set up, I'm a bit disappointed in the lack of shelves/ramps/levels. It's really more of a one dimensional cage that works best for nursing or sick ferrets, but one that I wouldn't recommend for a gaggle of ferrets unless you are getting the 3 level stand that they can run and romp through the various levels. Even though one of their big advertisements is the fact that they have hanging spots for the hammocks, the spots are only located on the underside of the one half level, which is usually where one would put the litter box. The cage is fairly deep and it makes hanging hammocks from side to side a bit of a task, unless you place numerous shower hooks to extend the hammocks. On a positive note, the cage seems sturdy and very easy to clean and you actually have access to the entire cage for cleaning, hanging hammocks, etc. which is an extremely nice feature. Sara Hamilton Leizel's Weasels www.leizelsweasels.com Sponsorship, Advertising & Special Presentation Coordinator Inland North West Ferret Association Show-Sept. 30th, 2006 [Posted in FML issue 5238]