Actually, we found MF very helpful about some reimbursement when we wound up with one who as a kit had a congenital medical problem. We sent (to the attention of Rosemary) a copy of the vet records, a copy of the ferret's MF papers will be needed if the postcard has not already been sent in and added to their database, and also the cut out UPC symbol from a bag of MF food. That was all that it took. If a person in this position goes to the MF website or your MF papers and uses the phone number on those ask to see if Rosemary is in because she is a sweetheart, and then ask her what they need. [Posted in FML issue 5134]