I think it just varies by the store and the manager. Our Petco here takes great care of the little guys and they have plenty of food, water, hammies, and loads of toys at all times. Sometimes the litter pans are a bit messy, but sometimes so are mine at home,lol! No really, you can tell that the litter pans are cleaned out daily. And they always have both moistened and dry food for the kits. The store here takes really good care of all the animals and the folks who work there are usually very friendly and helpful. I have also been in other Petco's that were alot different than ours here though! As I said, I really think it just comes down to the management of the particular store just like any other chain establishment whether it is a pet store, department store, restaurant, ect. Not all are evil incarnate, lol. Some are really great, like ours! Dooks and Hugs! Yvonne [Posted in FML issue 5109]