Hi Gerri. I can't remember if I've had luck in getting money back for deaf ferrets, but I did have tremendous luck in getting top dollar surgeries on a MF "defective" kit. I was not lucky on JL even when the kit died within a few months of age. Their contention is the "defect" has to be genetic, or caused by them (a botched spay or something). That is what their guarantee says (in fact, I'm not even sure that the print reads anything other than genetic causes ... but they were still good honoring it with me). If your kit is truly deaf, call the vet that saw her again. Tell him. Or if you can afford it, bring her to another vet who will put it in writing. The last time I've dealt with MF was several years ago. The customer service person was named Rosemary. She was extremely helpful (but strict). I've heard of mixed results about MF and their refunds over the years on deaf ferrets although I"m not sure if they were all with the same CS rep. I've heard of everything form half off, refund by way of merchandise from the store, and cash refund. I know that the last I heard from other FML'ers a couple years back was they were getting pretty consistent in giving full refunds back on deaf kits and letting you keep the kit. It's a shame, because if that original vet would have written that she was in a poorly state, plus deaf, I bet you could have gotten her refunded, plus vet care paid for. All you can do is try. Don't expect anything ... and if something comes out of it, it'll be a pleasant surprise for you (icing on the cake). I'm really sorry that this happened. It sounds so pathetic and sad. I'm glad that you did purchase her. I purchased a kit that was deaf and seemed "healthy" to vets, but in my gut I knew something was "off". She was the one that died of JL. I have no regrets and am ever so grateful that she came to me, rather than someone who would have let her waste away, etc. Wolfy http://www.wolfysluv.com Sean and Rocky Slide show http://www.picturetrail.com/gallery/view?p=999&gid=7222047&uid=3512225 See Sean before Rocky http://www.picturetrail.com/gallery/view?p=999&gid=8972718&uid=3512225 [Posted in FML issue 5134]