It goes without saying that when we hear a report of a product that is bad and the company has to be contacted to get a refund, this is a very bad mark on that company. Yet when this is a recurring event over a long period of time, as is the case with 8 in 1 products, then we as the buying public need to take positive action by not supporting this company with purchases of any of their products. Just say "NO" to 8 in 1 and keep your pet safe as well as your wallet, never mind your good frame of mind. Gordon, Pete and RePete [Posted in FML issue 5045]