Christine; You need to complain to your local SPCA, Humane Society and city animal control... You also need to contact Marshall Farms, if you ferret is a Marshall ferret and you need to contact PetCo Corporate. http://www.petco.com/corpinfo_contact.asp?webt=0&cmLink_ID=swft0003 Do not give up.. make the reports.. if you need to do follow-ups to know if any changes have been made do them.. also you can ask the store manager who the RCAC (regoinal companion animal coordinator) for your area is and ask that you be contacted.. you might also ask for the regional manager... good luck.. Vicki Vicki Montgomery Tricks and Treats Rescue Pasadena, TX 77506 713-472-6599 [Posted in FML issue 4824]