Hi Erica, If you're new in town, welcome. My wife and I have lived here for nearly four years, but have had ferrets for over ten. I've never heard of Dr. Hess before, but have been very satisfied with the service we receive from Dr. Jeff Shafer who maintains a very successful and growing practice in Oviedo. Here's his contact info: Dr. Jeffrey A. Shaffer, Shaffer Animal Hospital, 1475 E. Mitchell Hammock Rd., Oviedo, FL 32765 (407)366-1722 He and his staff have taken excellent care of 6 of our 8 ferrets, including some very difficult cases. He's very proactive and takes the time to explain things to his clients. Hope this helps and best of luck. Kelly Beaman Kissimmee, FL [Posted in FML issue 4766]