DOOKS ! The response letter from Mr. Francis is just corporate garbage meant to placate an irate ferret owner. PETsMART could care less about "pet parents". They are profit driven like any other company. I'd like to know exactly what "extraordinary measures " they took to establish suppliers , and what kind of "strict standards" the suppliers had to meet. Basically, without all the double talk, he said ferts are in demand, they can make money by selling them , and with their "good name" , be successful doing it. By handing out a "care guide"they can consider that as informing customers of a fert's special needs and absolve themselves of any responsibility if that fert is later abused or abandoned. The statement about "tracking the pet ferrets" is laughable....as he prefaced it with "as best we can". Jeez... everything the guy wrote down had a loophole in it. Oh, and don't forget, they are only interested in hearing from ferret groups who would like to participate "constructively". Watching John watching closely, Lori and the Beasties, Stinky, Carrot, Casper, Punkin, Mariah, and Bear by the way, 4 of my fuzzbutts are rescues. [Posted in FML issue 4710]