Susie, I am very sorry for the loss of your Bubbie, and that you are going thru this added stress in this time of sorrow. I guess I have the same question. I had my first little guy cremated with a sealed urn, so I could not look. My second little guy was in an openable one (I liked the urn style), and when I got the urn, I couldnt hear anything in it, I shook it, I was afraid it was empty. So I opened it. Wrapped in tissue paper, I saw little white pieces of bone. I didnt look too long, just wanted to make sure his remains were in there. Is there suppossed to be ashes also? Or just bone? This is so strange to talk about, but I want my baby's body being treated with the utmost care and respect. I was recommended this place by my vets and others in animal rescue and they are well known. Is this not right? I dont know what should be left. This place is well known and recommended for being so 'clean' and respectable. Can someone please tell me what I should expect to see in the urn? Thank you, Andrea [Posted in FML issue 4485]