I spoke to Yvonne recently ...... it had been quite some time since I had asked her to paint my Chewie . I had sent her some emails the other week and her address had permanent fatal errors ( aka hadnt been checked in forever) . She emailed me the other day and said that her computer crashed completely and she had to get a new one . She said she was going to the post office the next day to send my painting. It has only been like two days so I am not sure if she did or not, but you can successfully email her now . Hope this helps you [Posted in FML issue 4426]