Betty, since we get some good reimbursement on long distance calls as part of Steve's "retirement" package after the labs went away I was on the phone for a while today tracking down the direct fax info for Groups Abuse at Yahoo for you and getting pointers (Had to go to billing at the general number to get a person who could give me the number for legal 1-408-349-3687 then it is necessary to not pick a selection to get a person to pick up, then they forward the call to customer service but you have to ask before what number to punch to get the person you need which in this case turned out to be "3" before they forward the call where I got Tammy who then forwarded me to Kimela. Fax has GOT to be better, ditto snail mail. The fax number for abuses is 408-349-7398 and the letter HAS to be addressed to Groups Abuse -- something that it does not say on their site and the fax number on their site is not their one for Groups Abuse. (They make it hard to report abuses.) Other things which HAVE to be in the letter: the site name and location, a description of where the abuse is in the site, a description of the abuse itself, a description of why the abuse occurred -- in this case due to opportunistic use of a poorly designed site created to blacklist people (which is itself against Yahoo Terms of Service) which completely lacks verifications of claims and of the origins of the claims. The letter HAS to point out that libel, harassment, etc. ARE in direct violation of the Terms of Service of Yahoo. Otherwise, they just say, "Well, the list if the creator's responsibility, but when I pointed out that there are violations of the Terms of Service involved in libel they said that mentioning that does cause them to take a look at the site itself, but it HAS to be mentioned. It also HAS to be mentioned that you (and others of us) HAVE tried to contact the list owner but the person has NOT responded. This information was given to me by Kimela beginning at 1:09 Eastern Standard Time today, so you can let them know that they have also been contacted by phone as well as by any e-mail reports anyone made. You have to include your name and contact info, of course, but you already would. She was interested that the origin of the claim against you is also apparently false so you need to mention that you have been libelled, that the site is created specifically to blacklist people, and that the site owner does no verification of claims or of their origins as part of your letter. I think that to be most easily noticed I would organize it with blocks (Insert spacings btwn lines because I am running out of room for the FML copy of this letter.) followed by an explanation, such as: Letter to: Groups Abuse Letter from: Report of: Libel and Harassment, a direct violation of your Terms of Service Where: http://groups.yahoo.com/group/dna-usa/ in ... Response of Group Owner: Group owner fails to respond despite multiple attempts at contact etc. and I would include in your letter following the blocks that you actually run a government inspected shelter and are involved in helping organize veterinary symposia and fora attached to legal issues involving animal well-being, so the claim made against you on that site actually may be from a true animal abuser. You may do it differently, of course, but it seems to me that such an organization would immediately get across that this has to be dealt with in a timely and constructive fashion, so I figure that I'll suggest it as long as I am passing on why Kimela at Yahoo said must be in the letter. [Posted in FML issue 4139]