Hi - Thanks Regina for posting about the Verizon ad and for including the address and info for contacting them. I am writing my letter this afternoon and mailing it later. For anyone who wishes to take this a step further, you can also contact the channels that air the commercial and express your displeasure. Remember folks what I said about letters - they make a difference. I also happen to have Verizon service - both home phone and cell phone - so I am definitely a Verizon customer. An irritated Verizon cutomer, who is also a devoted ferret owner. When Verizon receives letters and sees that people took the time to sit down and write, that will make an impression. Off to write now... -Heather "The Mad Letter Writer" W. in Massachusetts [Posted in FML issue 3868]