I sent an email to Petco's website when you first posted the problem in Rockville. I also told them that I had read about it on the internet. I was very diplomatic, but firm, insisting that they do something about the deplorable situation of those ferrets. Hopefully, something has been done. Rhea This is the response that I received: Thank you for contacting petco.com. We take all issues regarding our animals very seriously. Be assured that we have informed out area managers of what the customers has seen and are taking any actions which may be necessary. Lee Customer Satisfaction Team [Posted in FML issue 3807]