>Consider: They expect subscription money on time. They don't send >a magazine if people don't pay. They wouldn't send me a magazine >if I promised that payment would, eventually, arrive at some later >date. Why should it always be so acceptable that they cash our >checks and then don't deliver the product until they get around to >putting it together?? >... >something and have not delivered it or been in contact. A lot of >people sent them $27 and have nothing to show for it. That's bad >business no matter who you are. Worse to never get in touch, then I could not agree more. Not knowing that they were having problems at the time, I subscribed for the first time in December. Now, good customer service would require that they send me some notice that there would be a delay, and that they hold or refuse my payment until they can deliver the magazine again. However, in January, they charged my card for the subscription, knowing full well that they could not deliver the magazine yet. This, my friends, is actionable fraud. They have charged for a service that has not been delivered. Before anyone flames me for that statement, note that I HAVE been patient, and am showing basic human compassion for their problems. But realize that I have never met and do not know Mary or Eric - to me this is purely a business transaction. Mary seems to have time to update the weblog with funny stories. Could not that time have been used to send updates to their customers instead? One more question: when - and if - the magazine starts again, will I receive a full year of issues, or did my year start back in December when I paid? Like others around here, I will not consider renewing. Good customer service is vital to continued business, and I haven't received that. I have paid for a product that I have never received. Not even a single $27 issue. Roger Digger, Bear, Fox and Sniffles [Posted in FML issue 3734]