Way to go Amanda!!!! Like Mom always says kill em with kindness and you know the other one, you get more done with honey than vinegar. This should be something that is posted anytime someone wants to help a fuzzy in a pet store. I am going to save this to forward on to anyone who needs help. Another item that could be added would be: At the same time he is moving them from cage to cage with his gloves on would also be a good time to interact with the ferrets to teach them how to act with people. That way he could sell nice ferrets, which means more sales, which means hopefully less returns because the ferrets are better with people. Great ambassadorship Amanda! Kim the Oregon one Kim Reyes http://www.kimreyes.com HERE IS AMANDA'S message for those of you who missed it: [Moderator's note: Too long to repost here -- it's in yesterday's FML -- please ask the server for FERRET 3700 if you need another copy. BIG] [Posted in FML issue 3701]