I am absolutely outraged by the comments made by this pharmacist and I think your reaction is appropriate. Write the letters, absolutely, but I would have let her know face to face how rude she was also. It's one thing to not be an animal lover. That's everyone's choice. But there is no excuse for insulting, rude and hurtful behavioral. Some people need to be put in their place, otherwise they don't know they've done something wrong.I am anxious to here the outcome after you send the letter. Keep me posted. And good luck and well wishes to your sick little one. Bless you for trying so much to help her. Dooks and Hugs Kim and da fuzzbutts at Somethin Up My Sleeve Rescue & Respit ,',', __ \ `'`,/ \ ()o=; `'`','`/ . \/ / ( / \" / \(_ \(_ ferrets may nip, but people just suck. [Posted in FML issue 3666]