Hi, Quite some time back, I asked for information on how to obtain a refund from MF for a deaf ferret that I have. Just to let everyone know, I finally got around to sending in everything they needed (it took awhile due to my moving, and other things). I received the refund check (total amount on my receipt including tax) last week. Very fast and very easy. I strongly encourage anyone who has an MF ferret with a congenital defect to take advantage of the warranty and get a refund. I did not have to return the ferret. She is fine and part of a large business of 15. Kim [Posted in FML issue 3609]