Passing out some compliments! In an effort to provide a balance to my previous post I'd like to say a couple of public thank yous to: The Ferret Store. Prior to my ever placing an order or having any contact with them, they were kind enough to donate some broken bags of rabbit feed to our shelter. (Many people may not be aware that they sell small animal foods in addition to ferret food.) This was probably not a very good thing to do from an economics point of view as it definitely cost them money. They could probably have sent the bags back to their distributor and received a refund. Instead they paid the freight bill to send the heavy bags of food all the way out to Seattle. Our shelter rabbits wish to say a very big THANK YOU to The Ferret Store. Performance Foods: I received a call from their representative and after a rather pleasant discussion, we realized that there had been some misunderstanding on both sides. Their rep said that they *would* continue to sell directly to us so we can continue to provide our customers with Totally Ferret food. A very big THANK YOU to Performance Foods who definitely did go out of their way to help resolve our concerns. Sandi Best Little Rabbit, Rodent & Ferret House House Rabbit Society a non-profit animal shelter 14325 Lake City Way NE Seattle, WA 98125 (206)365-9105 or visit our on-line store at: http://www.rabbitrodentferret.org [Posted in FML issue 3398]