I had nothing but pleasant correspondence and phone calls in my dealings with IDG. They shipped our order immediately and we received it within 7 days. They did have a minimum order quantity of 30 books to receive the best wholesale price. But that's quite standard when ordering products. We're selling books at our shelter if anyone is looking for a copy, and we also sell it through our on-line catalog at http://www.ferrethouse.org. Sandi Best Little Rabbit, Rodent & Ferret House House Rabbit Society a non-profit animal shelter 14325 Lake City Way NE Seattle, WA 98125 (206)365-9105 M 10-6 T-F 10-7 S 10-6 Su 11-5 [Posted in FML issue 3276]