I wrote to PetSmart several months ago to complain about the cedar shavings they were selling for ferrets. I included a link to articles on their toxicity. I was given the response that the manufacturer says they are for ferrets, so they must be okay. PetSmart was not going to doubt their manufacturer's word and would not change anything. I tried to write back to the person and point out that they have a ferret "expert" on thier site and have them ask her opinion. I had a different person write back thanking me for my concern in writing and being a good customer. I cannot get any customer service person to send me a personalized address so we can have a continuous discussion about this. Messages go to different people every time and nothing gets accomplished. I haven't bought anything from them since. Debi [Posted in FML issue 3151]