Hi Everyone, I guess the term idiot in my previous post on the Petco employee/manager may have been a little strong. However, if I was running a pet store, the first task I would take on is to educate myself and my employees on the different types of animals in the store, and how to properly care for them. In turn, the employees could better educate the customer on what kind of responsibility they were taking on. I know there are already some pet stores that do this, and although it does not solve all the problems, I'm sure it helps eliminate a good majority. [Posted in FML issue 3131]