When I cited the person who said "cluttered but clean", neither they nor I meant it in a derrogatory way. In fact I had told Kim several months ago that that is what was said to me by this person, and I recall us chuckling over the fact that it's hard to be a shelter and not be cluttered. It certainly was not meant in a bad sense by myself or the person who originally said it. In fact it was more meant in a good light, that as packed in as she was at the time with ferrets and supplies, she was still very clean. Anne [Posted in FML issue 2956]