I agree with Mike Janke that sometimes the wrong person is handling the
phone.  My vet is fantastic and has never turned away an emergency that I
know of.  When I had to bring my Slinky in for a mercy shot, I phoned the
clinic at 8 a.m.  on a Saturday morning and was told that it was not a good
time to bring Slinky in, that 10 a.m would be better, that not enough time
could be given to me.  I replied that I didn't need any time, that my poor
animal was suffering and he wasn't going to suffer for two more hours.  I
told her to let the doctor know that I was on my way in, as I was sure he
would have no objection.  When I arrived, my vet promptly showed me into
the back room where he administered the mercy shot.  I know that if my vet
had answered the phone, he would have said to come right in.  The person
who answered the phone was the problem.
 
Regards,
 
Moxie
[Posted in FML issue 2832]