If I was you I would send a complaint to Marshall's directly & also
go beyond Ferret.com's customer service & write a "real" letter to
someone higher up the "food" chain.

You can also file a complaint with the BBB if they are a member. Put
your complaint on their Facebook page, on their forum page, etc.

If you voice your concerns loud enough someone should listen.

Just my opinion.

melissa m. nelson, CPC
The Full Nelson Ferretry
The Ferretry in the Country

[Posted in FML 8069]