FERRET-SEARCH@LISTSERV.FERRETMAILINGLIST.ORG
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Thu, 7 Feb 2008 16:47:03 -0800 |
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About a week ago one of my evil creatures spilt a bottle of water off
my nightstand onto my upside-down laptop.
Having dealt with waterlogged laptops before, I opened it up, dried it
out, and after a few hitches all seemed fine until last night when it
began shutting off spontaneously...
I then remembered I'd purchased an extended, 2 year "no holds barred"
warranty for the laptop, so I pulled it out and found it expired on
1/24/2008 (2 years after the date of purchase). Oh, just great! One
blessed week after the warranty expires and the ferret drowns my
laptop!
But then I remembered it took *forever* to arrive, so I've been on the
phone most of the morning trying to convince Sony and their insurance
sub-contractor that you can't insure something you don't yet own or
haven't taken possession of.
I did get a copy of my shipping invoice from Sony, though, and it shows
SONY THEMSELVES didn't ship until 2/20/2006.
So now it seems my option is writing to corporate headquarters Customer
Relations, explaining I ought to be under warranty, despite what their
insurance sub-contractor says, because I bought the insurance through
them and didn't receive the item until late February.
My pitch is that THEY (Sony) sold me the insurance, and I don't give a
hoot about the sub-contractor's fine print and that they should make it
right.
I wondered if you guys had any ideas or an approach I might not have
considered?
[Posted in FML 5876]
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