I did make a successful claim on the Marshall Farms guarantee back in
1999. It was for a deaf ferret. I needed a vet's certificate stating
that he was indeed defective aka deaf. Marshall gave me a choice of
trading in the ferret or a credit for 1/2 his purchase price at the store
where I purchased him. I used the credit for a bunch of ferret supplies
that I donated to the local shelters through the ferret club I belong to.
Hope this helps.
Kristeen-NJ
[Posted in FML issue 5133]