I do not know Gerri Himberger in person, other than to chat on the phone
a LOT.  Learn all about her life, give her counsel on (customer service),
I know that she works in a pet store, other than the one she brought up.
I believe that whatever she is offering as written, is bonafide as far
as she is able to provide.  We have discussed this issue over the phone
several times.  Gerri is a concerned animal lover period.  This girl goes
to work, on her time off, just to take the ferrets out to play, groom
their nails and make sure that they are properly cared for, along with
the other animals in her store.  She also offers ferret training classes
in store for free.  She is so good, that she is being groomed for a
management position.  (We) she and I are just working on her "customer
service" skills...Gerri loves and cares meticulously for the animals that
she shares her home and life with.  Makes certain, as best possible aside
from devoting off duty time to getting the rest of the animals in that
store cared for.  I don't think she would be pursuing this issue, just to
raise eyebrows, problems, or agitate.
[Posted in FML issue 4588]